At oopbuy, we prioritize customer satisfaction by offering a transparent and straightforward refund policy. As a leading reverse shopping platform, we understand the importance of trust and security when purchasing from Chinese marketplaces like Taobao, Weidian, and 1688. Our refund policy is designed to ensure that every transaction is secure and every customer feels confident in their purchases.
If you encounter any issues with your order, such as receiving a damaged or incorrect item, our team is here to assist you. Simply contact our customer support within 7 days of receiving your order to initiate the refund process. We will guide you through the necessary steps, including providing evidence of the issue, such as photos or videos, to help us resolve your concern efficiently.
Once your refund request is approved, we will process the refund within 5 business days. The refund will be issued to your original payment method, ensuring a seamless and hassle-free experience. Please note that shipping fees are non-refundable unless the error is on our part.
At oopbuy, we are committed to providing a secure and reliable shopping experience for our customers. Our refund policy is just one of the many ways we strive to build trust and ensure your satisfaction. Shop with confidence, knowing that oopbuy has your back every step of the way.